Man with Van Snaresbrook Privacy Policy
This Privacy Policy explains how Man with Van Snaresbrook collects, uses, stores, and protects personal data relating to customers and potential customers in the Snaresbrook area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Snaresbrook customers and prospective customers in the Snaresbrook area who contact us, request a quotation, make a booking, use our services, or otherwise interact with us, whether by phone, online, or in person. It covers all personal data we process in connection with our man and van, removal, and related services.
Personal Data We Collect
We may collect and process the following categories of personal data when you engage with Man with Van Snaresbrook:
Identification and contact details: name, address, service addresses, and other contact details you provide so we can communicate with you and deliver our services.
Booking and service details: details of your move or transport job, including collection and delivery addresses, property type, access information, preferred dates and times, and any special instructions relevant to completing the service.
Communication records: information you provide when you contact us, including the content of enquiries, quotations, feedback, or complaints made by phone or in writing.
Payment and billing information: information required to process payments and issue invoices. We do not retain full card details where a third party payment processor is used; such details are handled securely by the payment provider.
Technical and usage data: limited technical information such as the date and time of your enquiry, and, where relevant, basic device or browser information required to ensure the proper functioning of our website or online forms.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, confirming bookings, delivering removal and transport services, and handling payments.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, keeping records of jobs completed, and responding to general enquiries.
Legal obligation: to comply with legal and regulatory requirements, such as tax and accounting rules, and to maintain appropriate business records.
Consent: where we rely on your consent, for example for certain types of optional marketing communication. You can withdraw your consent at any time, and this will not affect the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
Man with Van Snaresbrook uses personal data for the following purposes:
To provide quotations and manage bookings, including assessing your requirements, providing price estimates, and confirming service details.
To deliver services, including organising drivers and vans, planning routes, and ensuring that collection and delivery take place as requested.
To communicate with you about your enquiry, quotation, booking, or any changes to our services.
To process payments, issue invoices, and maintain accounting and financial records.
To improve our services and business processes by analysing feedback, handling complaints, and keeping internal records of completed jobs.
To comply with applicable laws, regulations, and lawful requests from public authorities.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf or as separate data controllers where appropriate:
Service providers: such as payment processors, accounting or administrative support, and secure data storage providers who process personal data only on our instructions and under a written contract.
Drivers and subcontractors: where necessary to carry out your booking, we may share relevant collection and delivery details with drivers or subcontractors directly involved in delivering your service.
Professional advisers: such as accountants or legal advisers who require access to certain data to provide professional services to us.
Authorities and regulators: where we are legally required to share information, for example for tax, audit, or law enforcement purposes.
We do not sell your personal data to third parties. Any third parties acting as data processors are required to implement appropriate technical and organisational measures to protect your data and to process it only in accordance with our instructions.
International Data Transfers
Our services are primarily based in the United Kingdom. If we ever need to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data and ensure a similar level of protection to that within the United Kingdom.
Data Retention
Man with Van Snaresbrook will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Booking and service records: generally retained for a period consistent with applicable limitation periods and tax laws, so that we can respond to any queries, disputes, or legal obligations.
Enquiry records: if you do not proceed with a booking, we may keep basic enquiry information for a limited period to respond to follow-up questions and to maintain business records.
Marketing data: retained until you opt out or withdraw your consent, or until it is no longer necessary for the purposes for which it was collected.
When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage methods, and internal policies designed to ensure that personal data is handled responsibly and only by personnel who need it to perform their duties.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data processed by Man with Van Snaresbrook:
Right of access: you can request confirmation that we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can ask us to delete your personal data where there is no compelling reason for its continued processing.
Right to restriction: you can request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy.
Right to object: you can object to the processing of your personal data where we rely on legitimate interests, including any direct marketing activities.
Right to data portability: in certain cases, you can request that we provide you or another organisation with your personal data in a structured, commonly used, and machine-readable format.
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed.
Marketing Communications
We may use your contact details to send you information about services that may be of interest to you, where permitted by law. You can opt out of receiving marketing communications at any time by contacting us or following any unsubscribe instructions provided in the communication. Opting out of marketing will not affect service-related communications necessary to fulfil your booking or respond to your enquiries.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all new and existing Man with Van Snaresbrook customers from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
