Man with Van Snaresbrook Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Snaresbrook provides removal, transport and related services within the United Kingdom. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions and that you are authorised to enter into a binding contract with us.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "We", "us", and "our" refer to the removal and transport service trading as Man with Van Snaresbrook.

1.2 "You" and "your" refer to the customer, being the person, firm or company who requests our services.

1.3 "Services" means any man and van, removal, delivery, collection, loading, unloading, storage-related assistance, or associated transport services we agree to provide.

1.4 "Goods" means all items, belongings, furniture, equipment, boxes and any other property that you ask us to move, transport, handle or store.

1.5 "Contract" means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

2. Scope of Services

2.1 We provide man and van removal and transport services primarily within local and regional areas, with journeys across the United Kingdom as agreed at the time of booking.

2.2 Our Services may include loading, transport, unloading, and where expressly agreed, packaging or packing assistance. Any additional services are subject to prior agreement and may incur extra charges.

2.3 We do not carry out specialist removals such as fine art, high value antiques, or heavy machinery unless agreed in writing in advance. Additional conditions, packaging requirements, and insurance arrangements may apply to such items.

3. Booking Process

3.1 You may request a quotation by providing full and accurate details of your move, including collection and delivery addresses, access conditions, dates and times, and a detailed description of the Goods to be moved.

3.2 Quotations are based on the information you provide. If on the day of the move the actual work differs from the details supplied, we reserve the right to amend the price accordingly.

3.3 A booking is only confirmed when we have accepted your request and provided confirmation setting out the agreed date, time, services, and charges. We may issue this confirmation verbally or in writing.

3.4 It is your responsibility to check that all details in the booking confirmation are correct and to promptly notify us of any errors or changes.

3.5 We reserve the right to refuse any booking request at our discretion, including where we believe the work cannot be carried out safely, lawfully or within our capacity.

4. Customer Responsibilities

4.1 You are responsible for ensuring that:

(a) All addresses, dates, times and contact details supplied are accurate and accessible;

(b) You have suitable arrangements in place for keys, entry codes and access permissions at both collection and delivery locations;

(c) Any required parking permits, suspension of parking bays or permissions from local authorities or managing agents are obtained in advance;

(d) All Goods are suitably packed, labelled and ready for transport, unless you have specifically arranged packing services with us;

(e) Items such as wardrobes, cupboards, appliances or equipment are emptied, disconnected and prepared for moving in line with manufacturers' instructions and safety guidelines;

(f) Any fragile, high value or delicate items are clearly identified to our staff prior to loading.

4.2 You or your authorised representative must be present during collection and delivery to direct our staff and to check that work is completed to your satisfaction. If no representative is present, we will deliver to the nearest safe location we reasonably can, and our responsibility for the Goods will end at that point.

5. Access and Parking

5.1 You must provide full details at the time of booking about access at all locations, including stairs, lifts, restricted roads, narrow entrances, low bridges, or any known parking restrictions.

5.2 Where on-street parking or controlled parking is required, you are responsible for arranging permits, reserving spaces or paying local charges unless we have expressly agreed otherwise.

5.3 If suitable parking or access is not available and this results in additional time, walking distance, manual handling difficulties or the need to use alternative vehicles or equipment, we may apply additional charges to cover these extra costs.

6. Price and Payment

6.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in the quotation or booking confirmation.

6.2 Unless otherwise stated, quoted prices do not include tolls, congestion charges, parking fees or local authority charges, which will be added to the final bill where incurred.

6.3 We may require a deposit to secure your booking, payable by an accepted payment method. Deposits are applied towards the final invoice.

6.4 Balances are normally due on completion of the Services on the same day, unless alternative payment terms have been agreed in writing before the service date.

6.5 We reserve the right to withhold delivery of Goods or cease work if payment is not made in accordance with agreed terms.

6.6 If payment is not received when due, we may charge reasonable interest and administrative fees for late payment, and we may recover any costs incurred in pursuing unpaid amounts.

7. Changes, Delays and Waiting Time

7.1 If you need to change the date, time, addresses or scope of work, you must notify us as soon as possible. Changes are subject to availability and may result in revised charges.

7.2 If our staff are delayed or prevented from carrying out work due to circumstances outside our control, including but not limited to issues with access, keys, permits, or your own lateness, we may apply waiting time charges at the agreed hourly rate.

7.3 We are not liable for delays caused by traffic, weather, road closures, accidents, security checks or any other circumstances reasonably beyond our control. We will, however, use reasonable efforts to complete the work as soon as practicable.

8. Cancellations and Rescheduling

8.1 You may cancel or reschedule your booking by giving us notice. The following cancellation charges may apply, calculated from the scheduled start time:

(a) More than 72 hours' notice: deposit or prepayment may be refunded or transferred, subject to reasonable administrative charges;

(b) Between 24 and 72 hours' notice: up to 50 percent of the quoted price may be charged;

8.2 Any specific cancellation terms stated in your quotation or booking confirmation will take precedence over the general terms above.

8.3 We may cancel or suspend the Services if you fail to pay any deposit or prepayment when due, if we reasonably consider that the work cannot be carried out safely or lawfully, or in the event of circumstances beyond our control. In such cases, we will seek to offer an alternative date or a refund of any prepayments made, subject to deduction of reasonable costs already incurred.

9. Goods We Do Not Move

9.1 Unless agreed in writing prior to booking, we do not move, store or otherwise handle:

(a) Illegal, dangerous, explosive or hazardous items or substances;

(b) Firearms, ammunition or weapons;

(d) Cash, jewellery, watches, precious metals, securities, important documents or other items of high value that are better transported personally by you;

(e) Waste, rubbish, or materials classified as controlled or hazardous under applicable regulations.

9.2 If such items are moved without our knowledge, we will not be liable for any loss, damage or consequences arising, and you will be responsible for any resulting costs, claims, penalties or legal issues.

10. Waste and Environmental Regulations

10.1 We operate in accordance with applicable UK environmental and waste regulations. We do not act as a general rubbish clearance service unless this is specifically agreed as part of a separate service.

10.2 Where we agree to transport items for disposal or recycling, we will only do so in compliance with relevant waste carrier and disposal requirements. Additional charges may apply for disposal fees, recycling costs and travel to appropriate facilities.

10.3 You must not ask us to transport any controlled, hazardous or prohibited waste, including but not limited to chemicals, asbestos, clinical waste, or electrical items requiring specialist disposal, unless we have expressly agreed and lawful arrangements are in place.

10.4 You are responsible for ensuring that any items presented for removal and disposal are legally suitable for transport and do not breach local or national environmental rules.

11. Liability for Loss or Damage

11.1 We will take reasonable care in handling and transporting your Goods. However, our liability is limited as set out in this section.

11.2 We are not liable for loss or damage arising from:

(a) Inadequate or improper packing, unless we have provided the packing service;

(b) Normal wear, tear, scratching or minor scuffing that may occur through reasonable handling;

(d) Electrical or mechanical derangement of appliances or equipment unless there is visible external damage caused by our negligence;

(e) Loss or damage resulting from your failure to protect or secure items appropriately.

11.3 Our total liability for loss of or damage to Goods, whether arising from breach of contract, negligence or otherwise, shall be limited to a reasonable amount based on the current value of the affected items, and in any event shall not exceed an overall cap, unless otherwise agreed in writing prior to the move.

11.4 We shall not be liable for loss of profits, loss of income, loss of use, or any indirect or consequential losses arising from or in connection with the Services.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

12. Claims and Notification of Damage

12.1 You are required to inspect your Goods as reasonably practicable upon delivery. Any visible loss or damage must be brought to our attention before our staff leave the delivery location.

12.2 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event within 7 days of the completion of the Services, providing full details of the items concerned, the nature of the damage, and supporting evidence where available.

12.3 Failure to notify us within this timeframe may affect our ability to properly investigate and process your claim, and may reduce or extinguish any liability on our part.

13. Insurance

13.1 We maintain appropriate business cover for our activities. This is not a substitute for your own contents or removals insurance.

13.2 You are strongly advised to obtain suitable insurance for your Goods for the duration of the move or any period of storage, particularly for high value items.

14. Data Protection and Privacy

14.1 We will use your personal information only for the purposes of administering your booking, providing the Services, processing payments, and managing any queries or claims.

14.2 We will keep your data secure and will not share it with third parties except where necessary to fulfil the Services, to comply with legal obligations, or with your consent.

15. Subcontracting

15.1 We may, at our discretion, use vetted subcontractors or partner companies to carry out part or all of the Services. In such cases, we will remain responsible to you for the proper performance of the Contract.

16. Complaints

16.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our staff as soon as possible so that we have the opportunity to address it promptly.

16.2 If your concern is not resolved at the time, you may submit a written complaint, providing full details of the work carried out, dates, locations and the nature of your concerns. We will review your complaint and respond within a reasonable time.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remainder of the Terms and Conditions shall continue in full force and effect.

18.2 No waiver of any right or remedy under these Terms and Conditions shall be effective unless in writing, and a waiver shall not be deemed a waiver of any subsequent breach or default.

18.3 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

18.4 These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or representations.